Drewmax company makes every effort to quality of service work , and the materials used for repairs.
Drewmax has its own well-stocked warehouse of spare parts so that we are able to dispatch purchasing new parts in one day.
Our company has liability insurance in the amount of US $ 4,000,000.00, which guarantees safety of the customer and their property.
Response time for the different location:
- Poland – response time to take service action (phone contact, internet contact) to 24h, the time to repair minor defects to 24h
- Europe – response time to take service action (phone contact, internet contact) to 24h, the time to repair minor defects to 72h
- Russia, Ukraine, Belarus – response time to take service action (phone contakt, online contact) to 48h the time to repair minor defects to 7 days
- Other countries ( South Africa, Jordan, etc.) reaction time and repair set individually for each location.
Recommended terms of paid periodic inspections:
- automatic line 2aWN/S-50 and 2aWN/T-50 recommended period is a minimum of two inspections per year from the start date,
- WN/S-50, WN/T-50,WB/S-50, WB/T-50 working on two and more shifts, recommended period is minimum one inspection within one year from the start date,
- WN/S-50, WN/T-50,WB/S-50, WB/T-50 operate on a single shift, there is no recommended periodic inspections,
- Palletizers (all types) recommended period is minimum two inspections per year from the start date,
- Palletizing robots and strech hood MK-1000 recommended period is minimum one inspection per year from the start date.
Address and service requests procedure:
Disclosure of warranty failures, or willingness to service visit must be reported:
- E-mail address:
Service – serwis@drewmax.net.pl, please enter “service” in the subject,
- Telephone contact
PW Drewmax – +48 77 481 01 22
Piotr Domerecki – +48 887 119 222
- Service support (head of the automation department)
Krzysztof Hassa – +48 725 551 666
Spare parts ordering:
- By e-mail:
Mail warehouse – zamowienia@drewmax.net.pl
- Direct contact (head of the warehouse):
Tomasz Glomb: +48 887 885 666
77 481 01 22 
drewmax@drewmax.net.pl